Troubleshooting

Fix the most common problems.

Updated October 2026

You see	Do this
"WhatsApp 24 h window closed"	The customer last wrote more than 24 hours ago. Send an approved template instead.
"Payment needed" on a number	Add a card to your WhatsApp account in Meta Billing & payments, then click "I added a payment method".
"No WhatsApp number is connected"	Connect a number in WaTalkers, or check the number was not removed.
"This contact opted out"	The contact replied STOP. Marketing templates are blocked; replies still work.
Messages not showing in Conversations	Check the number shows Connected in the Numbers tab and the sub-account still has WaTalkers installed.

Still stuck? Email support@watalkers.com with the sub-account name and the time it happened.