Own channel or replace SMS

Name: Own channel or replace SMS | WaTalkers
Uploaded: 2026-10-30
Duration: 21 s
Description: Choose whether WhatsApp shows as its own channel in GHL Conversations or replaces SMS.

Choose how WhatsApp shows in GHL Conversations.

Updated October 2026

Mode	What happens
Own WhatsApp channel (default)	WhatsApp is its own channel next to SMS in Conversations.
WhatsApp replaces SMS	Every SMS from the sub-account goes out on WhatsApp, including GHL's own Send SMS workflow steps. For sub-accounts that do not use SMS.

Switch to Replace SMS

In WaTalkers, open Workflows and choose WhatsApp replaces SMS.
In GHL, go to Settings > Phone Numbers and set the SMS provider to WaTalkers SMS mode.